Synthetic data, shaped after a Gulf delivery platform Canon Ops
World clock Fri 23:00:00 GST paused · 10×

Tonight · Friday · dinner shift 19:00-23:00 GST

37 incidents: 34 handled without a person (5 of them are drafts a person still sends), 3 sent to a person (2 still waiting), 0 declined.

playback
23:00:00 · 100% of shift
All markets · AED UAE · AEDKSA · SARQatar · QARKuwait · KWDBahrain · BHDUK · GBPSpain · EUR
Incidents37
Handled without a person345 of them are drafts a person still sends
Sent to a person32 still waiting
Declined0
Orders affected762AED 45,413.98 at stake
Model cost tonightAED 0.0037 incidents

Handover

what the next shift should read
  • 20:58 Talabat · UAE: 1,836 stores, AED 42,092.23 at stake (projected if nothing is done: 687.5 orders expected in 20 min on Talabat (97 arrived)). Drafted, a person still sends it: outbox draft (escalation to Talabat).
  • 21:34 Green Greens · JVC: POST /savemenu store=ae0a85a3 waits for a person, AED 104.78 at stake (1 orders rejected for item mismatch). Why not automatic: save_menu is tier 2 (ask first) in the policy.
  • 22:59 Furn Al Jabal · JVC: outbox draft (escalation to Oracle) waits for a person, AED 141.97 at stake (3 of 3 orders failed in the last hour). Why not automatic: open_partner_escalation with Oracle needs a person (policy: ask first).

Every decision tonight, newest first

41 ledger entries Open in the ledger
#GSTStore / subjectKindAction and what happenedTierStatus At stake, AED
699 22:59:00
Furn Al Jabal · JVC
AE · store 6a0cf12d · Oracle Simphony 19.5.1
 failing_integration
internal: outbox draft (escalation to Oracle)
Needs a person: open_partner_escalation with Oracle needs a person (policy: ask first). · on-call notified (draft)
 T2 waiting 141.97
698 22:59:00
Furn Al Jabal · JVC
AE · store 6a0cf12d · on #530
 pos_link_down
internal: outbox draft (escalation to Oracle)
the partner has to fix this; escalation sent [scripted ops responses (synthetic)]
 T2 approved 148.75
684 22:50:30
Furn Al Jabal · JVC
AE · store 6a0cf12d
 pos_link_down
internal: POS relay re-send ×1 store=6a0cf12d (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store 6a0cf12d.
 T0 done 101.75
683 22:48:30
Saffron Roasters · Downtown Dubai
AE · store 2a324690
 pos_link_down
internal: POS relay re-send ×1 store=2a324690 (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store 2a324690.
 T0 done 94.75
681 22:46:30
Batroun Grill House · MBZ City
AE · store e73e35c1 · order 48856314 · Deliveroo
 courier_no_show
internal: outbox draft (aggregator support ticket + store FYI, store e73e35c1)
Logistics ticket to Deliveroo support and an FYI to Batroun Grill House – MBZ City are in the outbox.
 T1 done 66.50
680 22:45:00
Furn Al Jabal · JVC
AE · store 6a0cf12d
 pos_link_down
internal: POS relay re-send ×1 store=6a0cf12d (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store 6a0cf12d.
 T0 done 18.00
676 22:43:00
Saffron Roasters · Downtown Dubai
AE · store 2a324690
 pos_link_down
internal: POS relay re-send ×1 store=2a324690 (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store 2a324690.
 T0 done 171.25
671 22:41:30
Saffron Roasters · Downtown Dubai
AE · store 2a324690 · Syrve 8.3.6
 failing_integration
POST /integrations/13028/token/refresh
Syrve token renewed until Tue 22:10 (in 60 days).
 T0 done 194.65
666 22:37:30
Mataam Al Jazira · MBZ City
AE · store 25ae6c38 · Marn 2.14.3
 pos_token_expiring
POST /integrations/14920/token/refresh
Marn token renewed until Sun 23:07 (in 30 days).
 T0 done 309.59
659 22:31:00
Saffron Roasters · Downtown Dubai
AE · store 2a324690
 pos_link_down
internal: POS relay re-send ×1 store=2a324690 (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store 2a324690.
 T0 done 50.25
653 22:27:00
Royal Bombay Thali House · International City
AE · store 71ef990d · Geidea 3.9.0
 pos_token_expiring
POST /integrations/13307/token/refresh
Geidea token renewed until Sun 22:56 (in 30 days).
 T0 done 48.23
651 22:25:00
Chiara's Pizzeria · Dubai Marina
AE · store f9f4f7bb · order 48852034 · Keeta
 courier_no_show
internal: outbox draft (aggregator support ticket + store FYI, store f9f4f7bb)
Logistics ticket to Keeta support and an FYI to Chiara's Pizzeria – Dubai Marina are in the outbox.
 T1 done 64.00
644 22:16:30
Furn Al Jabal · JVC
AE · store 6a0cf12d
 pos_link_down
internal: POS relay re-send ×1 store=6a0cf12d (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store 6a0cf12d.
 T0 done 44.25
639 22:14:30
Saffron Roasters · Downtown Dubai
AE · store 2a324690
 pos_link_down
internal: POS relay re-send ×1 store=2a324690 (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store 2a324690.
 T0 done 25.75
632 22:09:00
Pampanga Inasal · Deira
AE · store 800f4097
 overloaded_branch
PUT /stores/800f4097/working-mode busyUntil=22:24
Store 800f4097: 2 channel(s) busy until 22:24.
 T0 done 160.19
615 21:57:00
Vital Plate · Karama
AE · store 1a953bcd
 overloaded_branch
PUT /stores/1a953bcd/working-mode busyUntil=22:12
Store 1a953bcd: 3 channel(s) busy until 22:12.
 T0 done 155.14
608 21:53:30
Pampanga Inasal · Deira
AE · store 800f4097
 overloaded_branch
PUT /stores/800f4097/working-mode busyUntil=22:08
Store 800f4097: 2 channel(s) busy until 22:08.
 T0 done 160.19
606 21:52:30
Byblos & Saj · Tourist Club Area
AE · store ac808276
 overloaded_branch
PUT /stores/ac808276/working-mode busyUntil=21:57
Store ac808276: 2 channel(s) busy until 21:57.
 T0 done 251.42
598 21:44:30
Kusina ni Loleng · Al Bateen
AE · store 51125d0b · Syrve 8.3.6
 pos_token_expiring
POST /integrations/9211/token/refresh
Syrve token renewed until Sun 22:14 (in 30 days).
 T0 done 69.15
597 21:43:30
Furn Al Jabal · JVC
AE · store 6a0cf12d
 pos_link_down
internal: POS relay re-send ×1 store=6a0cf12d (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store 6a0cf12d.
 T0 done 47.25
594 21:41:30
Vital Plate · Karama
AE · store 1a953bcd
 overloaded_branch
PUT /stores/1a953bcd/working-mode busyUntil=21:56
Store 1a953bcd: 3 channel(s) busy until 21:56.
 T0 done 155.14
592 21:41:00
Saffron Roasters · Downtown Dubai
AE · store 2a324690 · Syrve 8.3.6
 pos_token_expiring
POST /integrations/13028/token/refresh
Syrve token renewed until Sun 22:10 (in 30 days).
 T0 done 125.13
586 21:38:00
Pampanga Inasal · Deira
AE · store 800f4097
 overloaded_branch
PUT /stores/800f4097/working-mode busyUntil=21:53
Store 800f4097: 2 channel(s) busy until 21:53.
 T0 done 160.19
585 21:38:00
Furn Al Jabal · JVC
AE · store 6a0cf12d
 pos_link_down
internal: POS relay re-send ×1 store=6a0cf12d (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store 6a0cf12d.
 T0 done 34.00
584 21:37:30
Goa Grill House · Saadiyat
AE · store 7575df04
 overloaded_branch
PUT /stores/7575df04/working-mode busyUntil=21:52
Store 7575df04: 3 channel(s) busy until 21:52.
 T0 done 208.05
583 21:37:00
Byblos & Saj · Tourist Club Area
AE · store ac808276
 overloaded_branch
PUT /stores/ac808276/working-mode busyUntil=21:52
Store ac808276: 2 channel(s) busy until 21:52.
 T0 done 251.42
576 21:34:00
Green Greens · JVC
AE · store ae0a85a3
 menu_drift
POST /savemenu store=ae0a85a3
Needs a person: save_menu is tier 2 (ask first) in the policy. Menu push. Overwrite every channel's menu with the till's, a full save rather than a fix of one item. · on-call notified (draft)
 T2 waiting 104.78

What it saw

Needs a person: save_menu is tier 2 (ask first) in the policy. Menu push. Overwrite every channel's menu with the till's, a full save rather than a fix of one item. · on-call notified (draft)

availability rejections
0
branch
Green Greens – JVC
store
ae0a85a3
channel id
1
channel ids
1: 1
currency
AED
feed
service
first rejected at
Fri 21:33:30
fix
menu push needed
item
Grilled Chicken Bowl
item id
12960
last menu sync at
Fri 15:08:40
last rejected at
Fri 21:33:30
mapping rejections
1

Decision

Definition
menu_drift v4
Incident
inc_fa9cd4fe80c3
Worker proposed
The incident indicates a price mismatch caused by an unsynced POS change and a failed menu sync due to a version conflict. A full menu push is required to overwrite the channel's menu with the till's current state and resolve the drift. confidence 0.95
Controller
Needs a person: save_menu is tier 2 (ask first) in the policy. Menu push. Overwrite every channel's menu with the till's, a full save rather than a fix of one item.
  • authority
  • conditions

Action

POST /savemenu store=ae0a85a3
T2 waiting AED 104.78 at stake, 1 orders rejected for item mismatch

Waiting for a person: decide in the queue

Model
agent-default-local
Tokens
999 in · 98 out
Cost
AED 0.00
569 21:27:30
Furn Al Karam · Motor City
AE · store ac52812b · order 48842056 · Deliveroo
 courier_no_show
internal: outbox draft (aggregator support ticket + store FYI, store ac52812b)
Logistics ticket to Deliveroo support and an FYI to Furn Al Karam – Motor City are in the outbox.
 T1 done 43.50
560 21:22:00
Goa Grill House · Saadiyat
AE · store 7575df04
 overloaded_branch
PUT /stores/7575df04/working-mode busyUntil=21:37
Store 7575df04: 3 channel(s) busy until 21:37.
 T0 done 208.05
559 21:21:30
Byblos & Saj · Tourist Club Area
AE · store ac808276
 overloaded_branch
PUT /stores/ac808276/working-mode busyUntil=21:35
Store ac808276: 2 channel(s) busy until 21:35.
 T0 done 251.42
551 21:17:00
Furn Al Jabal · JVC
AE · store 6a0cf12d
 pos_link_down
internal: POS relay re-send ×1 store=6a0cf12d (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store 6a0cf12d.
 T0 done 74.25
548 21:11:00
channel · UAE
AE · stores listed · on #529
 aggregator_outage
internal: outage closed
recovered: 505 orders in the last 20 min against 687.5 expected (73%, above 70%); outage closed, 0 alarms were folded into it
 T0 done
547 21:10:30
Ember Specialty Coffee · Saadiyat
AE · store 075a0cdd · Syrve 8.4.2
 pos_token_expiring
POST /integrations/8584/token/refresh
Syrve token renewed until Sun 21:40 (in 30 days).
 T0 done 68.30
541 21:06:30
Goa Grill House · Saadiyat
AE · store 7575df04
 overloaded_branch
PUT /stores/7575df04/working-mode busyUntil=21:21
Store 7575df04: 3 channel(s) busy until 21:21.
 T0 done 208.05
540 21:05:30
Hanoi Sushi · Mussafah
AE · store 65805fda
 overloaded_branch
PUT /stores/65805fda/working-mode busyUntil=21:20
Store 65805fda: 3 channel(s) busy until 21:20.
 T0 done 172.30
531 20:59:00
Furn Al Jabal · JVC
AE · store 6a0cf12d
 pos_link_down
internal: POS relay re-send ×1 store=6a0cf12d (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store 6a0cf12d.
 T0 done 148.75
530 20:59:00
Furn Al Jabal · JVC
AE · store 6a0cf12d
 pos_link_down
internal: outbox draft (escalation to Oracle)
Needs a person: open_partner_escalation with Oracle needs a person (policy: ask first). · on-call notified (draft)
 T2 decided 148.75
529 20:58:30
Talabat · UAE
AE · 1836 stores listed
 aggregator_outage
internal: outbox draft (escalation to Talabat)
Escalation to Talabat about AE drafted.
 T1 done 42,092.23
520 20:50:00
Hanoi Sushi · Mussafah
AE · store 65805fda
 overloaded_branch
PUT /stores/65805fda/working-mode busyUntil=21:04
Store 65805fda: 3 channel(s) busy until 21:04.
 T0 done 172.30
509 20:36:00
New Calicut Tandoori · Al Quoz
AE · store cb1185eb · order 48835479 · Noon
 courier_no_show
internal: outbox draft (aggregator support ticket + store FYI, store cb1185eb)
Logistics ticket to Noon support and an FYI to New Calicut Tandoori – Al Quoz are in the outbox.
 T1 done 27.75
504 20:25:00
Furn Al Jabal · JVC
AE · store 6a0cf12d · Oracle Simphony 19.5.1
 pos_token_expiring
POST /integrations/10928/token/refresh
Oracle token renewed until Sun 20:54 (in 30 days).
 T0 done 300.85

Back office today

12 entries daily checks (overdue invoices, churn risk, acceptance risk): their own schedule and budget, never in the dinner feed
#GSTStore / subjectKindAction and what happenedTierStatus At stake, AED
494 14:00:00
Trattoria Marco · Tourist Club Area
AE · store d6225491
 acceptance_risk
internal: outbox draft (support ticket + flag, store d6225491)
Ticket draft and acceptance flag for Trattoria Marco – Tourist Club Area.
 T1 done 326.49
493 14:00:00
Wok & Jade · Business Bay
AE · store a867af2e
 acceptance_risk
internal: outbox draft (support ticket + flag, store a867af2e)
Ticket draft and acceptance flag for Wok & Jade – Business Bay.
 T1 done 387.21
488 08:00:00
Grills Al Shams · Business Bay
AE · store e9f7dda0
 churn_risk
internal: flag (churn risk, merchant 1771)
Grills Al Shams flagged for churn_risk.
 T1 done 3,178.72
487 08:00:00
Royal Bombay Thali House · Al Barsha
AE · store afc98fd8
 churn_risk
internal: flag (churn risk, merchant 1490)
Royal Bombay Thali House flagged for churn_risk.
 T1 done 3,933.41
484 08:00:00
Al Karam Falafel · Al Mushrif
AE · store 7a477a33
 churn_risk
internal: flag (churn risk, merchant 586)
Al Karam Falafel flagged for churn_risk.
 T1 done 3,181.06
481 08:00:00
Sandstone Coffee House · Al Mushrif
AE · store aac05aed
 churn_risk
internal: flag (churn risk, merchant 999)
Sandstone Coffee House flagged for churn_risk.
 T1 done 1,355.95
480 08:00:00
Al Fanar Kabsa · Al Khalidiyah
AE · store 02095e29
 churn_risk
internal: flag (churn risk, merchant 270)
Al Fanar Kabsa flagged for churn_risk.
 T1 done 7,275.70
477 08:00:00
Al Zaatar Mezze House · JLT
AE · store 1c2d9583
 churn_risk
internal: flag (churn risk, merchant 1849)
Al Zaatar Mezze House flagged for churn_risk.
 T1 done 4,245.15
468 01:00:00
Royal Thalassery Tandoori · Deira
AE · store 5d440478
 acceptance_risk
internal: outbox draft (support ticket + flag, store 5d440478)
Ticket draft and acceptance flag for Royal Thalassery Tandoori – Deira.
 T1 done 131.89
467 01:00:00
Hot Hen Cluck · Al Barsha
AE · store 433c37c5
 acceptance_risk
internal: outbox draft (support ticket + flag, store 433c37c5)
Ticket draft and acceptance flag for Hot Hen Cluck – Al Barsha 2.
 T1 done 173.35
465 01:00:00
Bottega Firenze · Khalifa City
AE · store 9cd341ee
 acceptance_risk
internal: outbox draft (support ticket + flag, store 9cd341ee)
Ticket draft and acceptance flag for Bottega Firenze – Khalifa City.
 T1 done 835.14
464 01:00:00
Al Dallah Madhbi · Palm Jumeirah
AE · store df0e9b6f
 acceptance_risk
internal: outbox draft (support ticket + flag, store df0e9b6f)
Ticket draft and acceptance flag for Al Dallah Madhbi – Palm Jumeirah.
 T1 done 966.57