| 699 |
22:59:00 |
Furn Al Jabal · JVC
AE · store 6a0cf12d · Oracle Simphony 19.5.1 |
failing_integration |
internal: outbox draft (escalation to Oracle) Needs a person: open_partner_escalation with Oracle needs a person (policy: ask first). · on-call notified (draft) |
T2 |
waiting |
141.97 |
What it saw
Needs a person: open_partner_escalation with Oracle needs a person (policy: ask first). · on-call notified (draft)
- POS refused or expired the token (last auth event)
- True
- expiry date on file
- Sun 20:54:43 (in 30 days)
- store
- 6a0cf12d
- channel id
- null
- currency
- AED
- error events
- 13
- error rate
- 1.0
- failed order ids
- 3: 48857588, 48862687, 48862860
- failed orders
- 3
- feed
- service
- fix
- escalate to the POS partner
- integration id
- 10928
- integration status
- active
- item id
- null
Decision
- Definition
- failing_integration
v4
- Incident
- inc_85a7ff5a08cc
- Worker proposed
- The token refresh failed on the vendor's side; the partner has to fix it.
- Controller
- Needs a person: open_partner_escalation with Oracle needs a person (policy: ask first).
- authority
- conditions
- ask_first
Action
internal: outbox draft (escalation to Oracle)
T2 waiting
AED 141.97 at stake, 3 of 3 orders failed in the last hour
Waiting for a person: decide in the queue
- Model
- rules
- Tokens
- 0 in · 0 out
- Cost
- AED 0.00
|
| 698 |
22:59:00 |
Furn Al Jabal · JVC
AE · store 6a0cf12d · on #530 |
pos_link_down |
internal: outbox draft (escalation to Oracle) the partner has to fix this; escalation sent [scripted ops responses (synthetic)] |
T2 |
approved |
148.75 |
|
| 684 |
22:50:30 |
Furn Al Jabal · JVC
AE · store 6a0cf12d |
pos_link_down |
internal: POS relay re-send ×1 store=6a0cf12d (batch, keyed by each uniqueorderid) Re-sent 1 orders to the POS at store 6a0cf12d. |
T0 |
done |
101.75 |
|
| 683 |
22:48:30 |
Saffron Roasters · Downtown Dubai
AE · store 2a324690 |
pos_link_down |
internal: POS relay re-send ×1 store=2a324690 (batch, keyed by each uniqueorderid) Re-sent 1 orders to the POS at store 2a324690. |
T0 |
done |
94.75 |
|
| 681 |
22:46:30 |
Batroun Grill House · MBZ City
AE · store e73e35c1 · order 48856314 · Deliveroo |
courier_no_show |
internal: outbox draft (aggregator support ticket + store FYI, store e73e35c1) Logistics ticket to Deliveroo support and an FYI to Batroun Grill House – MBZ City are in the outbox. |
T1 |
done |
66.50 |
|
| 680 |
22:45:00 |
Furn Al Jabal · JVC
AE · store 6a0cf12d |
pos_link_down |
internal: POS relay re-send ×1 store=6a0cf12d (batch, keyed by each uniqueorderid) Re-sent 1 orders to the POS at store 6a0cf12d. |
T0 |
done |
18.00 |
|
| 676 |
22:43:00 |
Saffron Roasters · Downtown Dubai
AE · store 2a324690 |
pos_link_down |
internal: POS relay re-send ×1 store=2a324690 (batch, keyed by each uniqueorderid) Re-sent 1 orders to the POS at store 2a324690. |
T0 |
done |
171.25 |
|
| 671 |
22:41:30 |
Saffron Roasters · Downtown Dubai
AE · store 2a324690 · Syrve 8.3.6 |
failing_integration |
POST /integrations/13028/token/refresh Syrve token renewed until Tue 22:10 (in 60 days). |
T0 |
done |
194.65 |
|
| 666 |
22:37:30 |
Mataam Al Jazira · MBZ City
AE · store 25ae6c38 · Marn 2.14.3 |
pos_token_expiring |
POST /integrations/14920/token/refresh Marn token renewed until Sun 23:07 (in 30 days). |
T0 |
done |
309.59 |
|
| 659 |
22:31:00 |
Saffron Roasters · Downtown Dubai
AE · store 2a324690 |
pos_link_down |
internal: POS relay re-send ×1 store=2a324690 (batch, keyed by each uniqueorderid) Re-sent 1 orders to the POS at store 2a324690. |
T0 |
done |
50.25 |
|
| 653 |
22:27:00 |
Royal Bombay Thali House · International City
AE · store 71ef990d · Geidea 3.9.0 |
pos_token_expiring |
POST /integrations/13307/token/refresh Geidea token renewed until Sun 22:56 (in 30 days). |
T0 |
done |
48.23 |
|
| 651 |
22:25:00 |
Chiara's Pizzeria · Dubai Marina
AE · store f9f4f7bb · order 48852034 · Keeta |
courier_no_show |
internal: outbox draft (aggregator support ticket + store FYI, store f9f4f7bb) Logistics ticket to Keeta support and an FYI to Chiara's Pizzeria – Dubai Marina are in the outbox. |
T1 |
done |
64.00 |
|
| 644 |
22:16:30 |
Furn Al Jabal · JVC
AE · store 6a0cf12d |
pos_link_down |
internal: POS relay re-send ×1 store=6a0cf12d (batch, keyed by each uniqueorderid) Re-sent 1 orders to the POS at store 6a0cf12d. |
T0 |
done |
44.25 |
|
| 639 |
22:14:30 |
Saffron Roasters · Downtown Dubai
AE · store 2a324690 |
pos_link_down |
internal: POS relay re-send ×1 store=2a324690 (batch, keyed by each uniqueorderid) Re-sent 1 orders to the POS at store 2a324690. |
T0 |
done |
25.75 |
|
| 632 |
22:09:00 |
Pampanga Inasal · Deira
AE · store 800f4097 |
overloaded_branch |
PUT /stores/800f4097/working-mode busyUntil=22:24 Store 800f4097: 2 channel(s) busy until 22:24. |
T0 |
done |
160.19 |
|
| 615 |
21:57:00 |
Vital Plate · Karama
AE · store 1a953bcd |
overloaded_branch |
PUT /stores/1a953bcd/working-mode busyUntil=22:12 Store 1a953bcd: 3 channel(s) busy until 22:12. |
T0 |
done |
155.14 |
|
| 608 |
21:53:30 |
Pampanga Inasal · Deira
AE · store 800f4097 |
overloaded_branch |
PUT /stores/800f4097/working-mode busyUntil=22:08 Store 800f4097: 2 channel(s) busy until 22:08. |
T0 |
done |
160.19 |
|
| 606 |
21:52:30 |
Byblos & Saj · Tourist Club Area
AE · store ac808276 |
overloaded_branch |
PUT /stores/ac808276/working-mode busyUntil=21:57 Store ac808276: 2 channel(s) busy until 21:57. |
T0 |
done |
251.42 |
|
| 598 |
21:44:30 |
Kusina ni Loleng · Al Bateen
AE · store 51125d0b · Syrve 8.3.6 |
pos_token_expiring |
POST /integrations/9211/token/refresh Syrve token renewed until Sun 22:14 (in 30 days). |
T0 |
done |
69.15 |
|
| 597 |
21:43:30 |
Furn Al Jabal · JVC
AE · store 6a0cf12d |
pos_link_down |
internal: POS relay re-send ×1 store=6a0cf12d (batch, keyed by each uniqueorderid) Re-sent 1 orders to the POS at store 6a0cf12d. |
T0 |
done |
47.25 |
|
| 594 |
21:41:30 |
Vital Plate · Karama
AE · store 1a953bcd |
overloaded_branch |
PUT /stores/1a953bcd/working-mode busyUntil=21:56 Store 1a953bcd: 3 channel(s) busy until 21:56. |
T0 |
done |
155.14 |
|
| 592 |
21:41:00 |
Saffron Roasters · Downtown Dubai
AE · store 2a324690 · Syrve 8.3.6 |
pos_token_expiring |
POST /integrations/13028/token/refresh Syrve token renewed until Sun 22:10 (in 30 days). |
T0 |
done |
125.13 |
|
| 586 |
21:38:00 |
Pampanga Inasal · Deira
AE · store 800f4097 |
overloaded_branch |
PUT /stores/800f4097/working-mode busyUntil=21:53 Store 800f4097: 2 channel(s) busy until 21:53. |
T0 |
done |
160.19 |
|
| 585 |
21:38:00 |
Furn Al Jabal · JVC
AE · store 6a0cf12d |
pos_link_down |
internal: POS relay re-send ×1 store=6a0cf12d (batch, keyed by each uniqueorderid) Re-sent 1 orders to the POS at store 6a0cf12d. |
T0 |
done |
34.00 |
|
| 584 |
21:37:30 |
Goa Grill House · Saadiyat
AE · store 7575df04 |
overloaded_branch |
PUT /stores/7575df04/working-mode busyUntil=21:52 Store 7575df04: 3 channel(s) busy until 21:52. |
T0 |
done |
208.05 |
|
| 583 |
21:37:00 |
Byblos & Saj · Tourist Club Area
AE · store ac808276 |
overloaded_branch |
PUT /stores/ac808276/working-mode busyUntil=21:52 Store ac808276: 2 channel(s) busy until 21:52. |
T0 |
done |
251.42 |
|
| 576 |
21:34:00 |
Green Greens · JVC
AE · store ae0a85a3 |
menu_drift |
POST /savemenu store=ae0a85a3 Needs a person: save_menu is tier 2 (ask first) in the policy. Menu push. Overwrite every channel's menu with the till's, a full save rather than a fix of one item. · on-call notified (draft) |
T2 |
waiting |
104.78 |
|
| 569 |
21:27:30 |
Furn Al Karam · Motor City
AE · store ac52812b · order 48842056 · Deliveroo |
courier_no_show |
internal: outbox draft (aggregator support ticket + store FYI, store ac52812b) Logistics ticket to Deliveroo support and an FYI to Furn Al Karam – Motor City are in the outbox. |
T1 |
done |
43.50 |
|
| 560 |
21:22:00 |
Goa Grill House · Saadiyat
AE · store 7575df04 |
overloaded_branch |
PUT /stores/7575df04/working-mode busyUntil=21:37 Store 7575df04: 3 channel(s) busy until 21:37. |
T0 |
done |
208.05 |
|
| 559 |
21:21:30 |
Byblos & Saj · Tourist Club Area
AE · store ac808276 |
overloaded_branch |
PUT /stores/ac808276/working-mode busyUntil=21:35 Store ac808276: 2 channel(s) busy until 21:35. |
T0 |
done |
251.42 |
|
| 551 |
21:17:00 |
Furn Al Jabal · JVC
AE · store 6a0cf12d |
pos_link_down |
internal: POS relay re-send ×1 store=6a0cf12d (batch, keyed by each uniqueorderid) Re-sent 1 orders to the POS at store 6a0cf12d. |
T0 |
done |
74.25 |
|
| 548 |
21:11:00 |
channel · UAE
AE · stores listed · on #529 |
aggregator_outage |
internal: outage closed recovered: 505 orders in the last 20 min against 687.5 expected (73%, above 70%); outage closed, 0 alarms were folded into it |
T0 |
done |
|
|
| 547 |
21:10:30 |
Ember Specialty Coffee · Saadiyat
AE · store 075a0cdd · Syrve 8.4.2 |
pos_token_expiring |
POST /integrations/8584/token/refresh Syrve token renewed until Sun 21:40 (in 30 days). |
T0 |
done |
68.30 |
|
| 541 |
21:06:30 |
Goa Grill House · Saadiyat
AE · store 7575df04 |
overloaded_branch |
PUT /stores/7575df04/working-mode busyUntil=21:21 Store 7575df04: 3 channel(s) busy until 21:21. |
T0 |
done |
208.05 |
|
| 540 |
21:05:30 |
Hanoi Sushi · Mussafah
AE · store 65805fda |
overloaded_branch |
PUT /stores/65805fda/working-mode busyUntil=21:20 Store 65805fda: 3 channel(s) busy until 21:20. |
T0 |
done |
172.30 |
|
| 531 |
20:59:00 |
Furn Al Jabal · JVC
AE · store 6a0cf12d |
pos_link_down |
internal: POS relay re-send ×1 store=6a0cf12d (batch, keyed by each uniqueorderid) Re-sent 1 orders to the POS at store 6a0cf12d. |
T0 |
done |
148.75 |
|
| 530 |
20:59:00 |
Furn Al Jabal · JVC
AE · store 6a0cf12d |
pos_link_down |
internal: outbox draft (escalation to Oracle) Needs a person: open_partner_escalation with Oracle needs a person (policy: ask first). · on-call notified (draft) |
T2 |
decided |
148.75 |
|
| 529 |
20:58:30 |
Talabat · UAE
AE · 1836 stores listed |
aggregator_outage |
internal: outbox draft (escalation to Talabat) Escalation to Talabat about AE drafted. |
T1 |
done |
42,092.23 |
|
| 520 |
20:50:00 |
Hanoi Sushi · Mussafah
AE · store 65805fda |
overloaded_branch |
PUT /stores/65805fda/working-mode busyUntil=21:04 Store 65805fda: 3 channel(s) busy until 21:04. |
T0 |
done |
172.30 |
|
| 509 |
20:36:00 |
New Calicut Tandoori · Al Quoz
AE · store cb1185eb · order 48835479 · Noon |
courier_no_show |
internal: outbox draft (aggregator support ticket + store FYI, store cb1185eb) Logistics ticket to Noon support and an FYI to New Calicut Tandoori – Al Quoz are in the outbox. |
T1 |
done |
27.75 |
|
| 504 |
20:25:00 |
Furn Al Jabal · JVC
AE · store 6a0cf12d · Oracle Simphony 19.5.1 |
pos_token_expiring |
POST /integrations/10928/token/refresh Oracle token renewed until Sun 20:54 (in 30 days). |
T0 |
done |
300.85 |
|