Synthetic data, shaped after a Gulf delivery platform Canon Ops
World clock Fri 22:00:00 AST paused · 10×

Tonight · Friday · dinner shift 18:00-22:00 AST

99 incidents: 91 handled without a person (3 of them are drafts a person still sends), 3 sent to a person (2 still waiting), 5 declined.

playback
22:00:00 · 100% of shift
All markets · AED UAE · AEDKSA · SARQatar · QARKuwait · KWDBahrain · BHDUK · GBPSpain · EUR
Incidents99
Handled without a person913 of them are drafts a person still sends
Sent to a person32 still waiting
Declined5
Orders affected300SAR 13,917.31 at stake
Model cost tonightSAR 0.0099 incidents

Handover

what the next shift should read
  • 21:16 Protein Box · Al Sulimaniyah: PUT /stores/14a2629e/status offline waits for a person, SAR 189.57 at stake (projected if nothing is done: 2.5 orders an hour on HungerStation at this store). Why not automatic: set_store_status is tier 2 (ask first) in the policy.
  • 21:37 Royal Amritsar Thali House · Al Sahafa: outbox draft (escalation to Foodics) waits for a person, SAR 114.22 at stake (3 of 3 orders failed in the last hour). Why not automatic: open_partner_escalation with Foodics needs a person (policy: ask first).
  • 21:51 Protein Theory · Olaya: 26 orders affected, SAR 1,519.58 at stake (26 kitchen tickets failed to print). Handled without a person: KDS reroute (backup printer, store 4c2d76ad).

Every decision tonight, newest first

122 ledger entries Open in the ledger
#ASTStore / subjectKindAction and what happenedTierStatus At stake, SAR
701 22:00:00
Laymoun Sweets · Al Nakheel
SA · store e3e0eef1
 pos_link_down
internal: POS relay re-send ×1 store=e3e0eef1 (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store e3e0eef1.
 T0 done 24.75
700 21:59:00
Laymoun Sweets · Al Nakheel
SA · store e3e0eef1
 overloaded_branch
PUT /stores/e3e0eef1/working-mode busyUntil=23:14
Store e3e0eef1: 1 channel(s) busy until 23:14.
 T0 done 699.19
697 21:58:30
Royal Amritsar Thali House · Al Sahafa
SA · store b9e3dc22
 pos_link_down
internal: POS relay re-send ×1 store=b9e3dc22 (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store b9e3dc22.
 T0 done 42.00
694 21:57:30
Big Mo's Patty · Olaya
SA · store 172f5fad
 pos_link_down
internal: POS relay re-send ×1 store=172f5fad (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store 172f5fad.
 T0 done 201.00
692 21:56:30
Bait Al Yaqoot · Al Shati
SA · store c1a3c7ca
 pos_link_down
internal: POS relay re-send ×1 store=c1a3c7ca (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store c1a3c7ca.
 T0 done 33.50
691 21:53:30
New Amritsar Dosa Corner · Al Yasmin
SA · store 5f0d24e2
 overloaded_branch
PUT /stores/5f0d24e2/working-mode busyUntil=23:08
Store 5f0d24e2: 4 channel(s) busy until 23:08.
 T0 done 81.25
690 21:53:30
Bait Al Yaqoot · Al Shati
SA · store c1a3c7ca · Foodics 5.1.4
 failing_integration
POST /integrations/14409/token/refresh
Foodics token renewed until Sat 20:54 (in 120 days).
 T0 done 238.44
688 21:52:00
Grind Roasters · Al Safa
SA · store c2fda6c1
 offline_printer
internal: KDS reroute (backup printer, store c2fda6c1)
No change: no failed tickets at store c2fda6c1 in the last 2 hours.
 T0 done 174.87
687 21:52:00
Big Mo's Patty · Olaya
SA · store 172f5fad · Geidea 3.8.2
 failing_integration
POST /integrations/8266/token/refresh
Declined, because refresh_pos_token ran on the same target 30 min ago; the cooldown is 30 min.
 T0 declined 376.43
686 21:51:30
Protein Theory · Olaya
SA · store 4c2d76ad
 offline_printer
internal: KDS reroute (backup printer, store 4c2d76ad)
6 ticket(s) printed on the backup printer at store 4c2d76ad.
 T0 done 1,519.58
685 21:51:00
Bait Al Yaqoot · Al Shati
SA · store c1a3c7ca
 pos_link_down
internal: POS relay re-send ×1 store=c1a3c7ca (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store c1a3c7ca.
 T0 done 26.50
682 21:47:00
Big Mo's Patty · Olaya
SA · store 172f5fad
 pos_link_down
internal: POS relay re-send ×1 store=172f5fad (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store 172f5fad.
 T0 done 93.75
679 21:45:00
Laymoun Sweets · Al Nakheel
SA · store e3e0eef1 · Revel 2.43.1
 failing_integration
POST /integrations/8870/token/refresh
Declined, because refresh_pos_token ran on the same target 30 min ago; the cooldown is 30 min.
 T0 declined 721.27
678 21:44:30
Royal Amritsar Thali House · Al Sahafa
SA · store b9e3dc22
 pos_link_down
internal: POS relay re-send ×1 store=b9e3dc22 (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store b9e3dc22.
 T0 done 68.25
677 21:43:30
Laymoun Sweets · Al Nakheel
SA · store e3e0eef1
 overloaded_branch
PUT /stores/e3e0eef1/working-mode busyUntil=22:58
Store e3e0eef1: 1 channel(s) busy until 22:58.
 T0 done 699.19
673 21:42:30
Laymoun Sweets · Al Nakheel
SA · store e3e0eef1
 pos_link_down
internal: POS relay re-send ×1 store=e3e0eef1 (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store e3e0eef1.
 T0 done 69.75
672 21:41:30
Big Mo's Patty · Olaya
SA · store 172f5fad
 pos_link_down
internal: POS relay re-send ×1 store=172f5fad (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store 172f5fad.
 T0 done 49.75
670 21:40:00
Thrive Plate · Al Zahra
SA · store 21e9029a · order 48854871 · ToYou
 courier_no_show
internal: outbox draft (aggregator support ticket + store FYI, store 21e9029a)
Logistics ticket to ToYou support and an FYI to Thrive Plate – Al Zahra 2 are in the outbox.
 T1 done 82.01
669 21:39:00
Royal Amritsar Thali House · Al Sahafa
SA · store b9e3dc22
 pos_link_down
internal: POS relay re-send ×1 store=b9e3dc22 (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store b9e3dc22.
 T0 done 11.75
668 21:38:00
New Amritsar Dosa Corner · Al Yasmin
SA · store 5f0d24e2
 overloaded_branch
PUT /stores/5f0d24e2/working-mode busyUntil=22:53
Store 5f0d24e2: 4 channel(s) busy until 22:53.
 T0 done 81.25
667 21:38:00
Bait Al Yaqoot · Al Shati
SA · store c1a3c7ca · Foodics 5.1.4
 failing_integration
POST /integrations/14409/token/refresh
Declined, because refresh_pos_token ran on the same target 30 min ago; the cooldown is 30 min.
 T0 declined 238.44
665 21:37:30
Royal Amritsar Thali House · Al Sahafa
SA · store b9e3dc22 · Foodics 5.2.0
 failing_integration
internal: outbox draft (escalation to Foodics)
Needs a person: open_partner_escalation with Foodics needs a person (policy: ask first). · on-call notified (draft)
 T2 waiting 114.22

What it saw

Needs a person: open_partner_escalation with Foodics needs a person (policy: ask first). · on-call notified (draft)

POS refused or expired the token (last auth event)
True
expiry date on file
Sun 20:26:55 (in 30 days)
store
b9e3dc22
channel id
null
currency
SAR
error events
11
error rate
1.0
failed order ids
3: 48850919, 48859153, 48861590
failed orders
3
feed
service
fix
escalate to the POS partner
integration id
1887
integration status
active
item id
null

Decision

Definition
failing_integration v4
Incident
inc_e525a7b1ffb0
Worker proposed
The token refresh failed on the vendor's side; the partner has to fix it.
Controller
Needs a person: open_partner_escalation with Foodics needs a person (policy: ask first).
  • authority
  • conditions
  • ask_first

Action

internal: outbox draft (escalation to Foodics)
T2 waiting SAR 114.22 at stake, 3 of 3 orders failed in the last hour

Waiting for a person: decide in the queue

Model
rules
Tokens
0 in · 0 out
Cost
SAR 0.00
664 21:37:00
Laymoun Sweets · Al Nakheel
SA · store e3e0eef1
 pos_link_down
internal: POS relay re-send ×1 store=e3e0eef1 (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store e3e0eef1.
 T0 done 53.25
663 21:36:30
Grind Roasters · Al Safa
SA · store c2fda6c1
 offline_printer
internal: KDS reroute (backup printer, store c2fda6c1)
1 ticket(s) printed on the backup printer at store c2fda6c1.
 T0 done 174.87
662 21:36:00
Protein Theory · Olaya
SA · store 4c2d76ad
 offline_printer
internal: KDS reroute (backup printer, store 4c2d76ad)
3 ticket(s) printed on the backup printer at store 4c2d76ad.
 T0 done 1,168.90
661 21:34:00
Bait Al Yaqoot · Al Shati
SA · store c1a3c7ca
 pos_link_down
internal: POS relay re-send ×1 store=c1a3c7ca (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store c1a3c7ca.
 T0 done 29.76
660 21:33:30
Royal Amritsar Thali House · Al Sahafa
SA · store b9e3dc22 · on #507
 pos_link_down
internal: outbox draft (escalation to Foodics)
the partner has to fix this; escalation sent [scripted ops responses (synthetic)]
 T2 approved 19.25
657 21:28:30
Kabsa Al Barza · Al Hamra
SA · store e5393d3c · order 48852617 · HungerStation
 courier_no_show
internal: outbox draft (aggregator support ticket + store FYI, store e5393d3c)
Logistics ticket to HungerStation support and an FYI to Kabsa Al Barza – Al Hamra are in the outbox.
 T1 done 127.25
656 21:28:00
Laymoun Sweets · Al Nakheel
SA · store e3e0eef1
 overloaded_branch
PUT /stores/e3e0eef1/working-mode busyUntil=22:43
Store e3e0eef1: 1 channel(s) busy until 22:43.
 T0 done 699.19
655 21:28:00
Laymoun Sweets · Al Nakheel
SA · store e3e0eef1
 pos_link_down
internal: POS relay re-send ×1 store=e3e0eef1 (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store e3e0eef1.
 T0 done 28.75
652 21:25:30
Royal Amritsar Thali House · Al Sahafa
SA · store b9e3dc22
 pos_link_down
internal: POS relay re-send ×1 store=b9e3dc22 (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store b9e3dc22.
 T0 done 7.25
649 21:22:30
Laymoun Sweets · Al Nakheel
SA · store e3e0eef1
 pos_link_down
internal: POS relay re-send ×1 store=e3e0eef1 (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store e3e0eef1.
 T0 done 14.75
648 21:22:00
Big Mo's Patty · Olaya
SA · store 172f5fad · Geidea 3.8.2
 failing_integration
POST /integrations/8266/token/refresh
Geidea token renewed until Sat 20:36 (in 120 days).
 T0 done 602.29
647 21:21:00
Grind Roasters · Al Safa
SA · store c2fda6c1
 offline_printer
internal: KDS reroute (backup printer, store c2fda6c1)
No change: no failed tickets at store c2fda6c1 in the last 2 hours.
 T0 done 116.59
646 21:20:30
Protein Theory · Olaya
SA · store 4c2d76ad
 offline_printer
internal: KDS reroute (backup printer, store 4c2d76ad)
4 ticket(s) printed on the backup printer at store 4c2d76ad.
 T0 done 993.57
645 21:17:00
Laymoun Sweets · Al Nakheel
SA · store e3e0eef1
 pos_link_down
internal: POS relay re-send ×1 store=e3e0eef1 (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store e3e0eef1.
 T0 done 12.25
643 21:16:30
Protein Box · Al Sulimaniyah
SA · store 14a2629e
 overloaded_branch
PUT /stores/14a2629e/status offline
Needs a person: set_store_status is tier 2 (ask first) in the policy. Take the store offline on its delivery apps (or back online). Guests see it, so a person decides. · on-call notified (draft)
 T2 waiting 189.57
642 21:15:00
Big Mo's Patty · Olaya
SA · store 172f5fad
 overloaded_branch
PUT /stores/172f5fad/working-mode busyUntil=22:30
Store 172f5fad: 4 channel(s) busy until 22:30.
 T0 done 306.53
641 21:15:00
Laymoun Sweets · Al Nakheel
SA · store e3e0eef1 · Revel 2.43.1
 failing_integration
POST /integrations/8870/token/refresh
Revel token renewed until Sat 20:28 (in 120 days).
 T0 done 1,021.80
638 21:14:30
Big Mo's Patty · Olaya
SA · store 172f5fad
 pos_link_down
internal: POS relay re-send ×1 store=172f5fad (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store 172f5fad.
 T0 done 48.25
636 21:12:30
Laymoun Sweets · Al Nakheel
SA · store e3e0eef1
 overloaded_branch
PUT /stores/e3e0eef1/working-mode busyUntil=22:27
Store e3e0eef1: 1 channel(s) busy until 22:27.
 T0 done 699.19
633 21:11:30
Laymoun Sweets · Al Nakheel
SA · store e3e0eef1
 pos_link_down
internal: POS relay re-send ×1 store=e3e0eef1 (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store e3e0eef1.
 T0 done 29.50
630 21:08:00
Bait Al Yaqoot · Al Shati
SA · store c1a3c7ca · Foodics 5.1.4
 failing_integration
POST /integrations/14409/token/refresh
Foodics token renewed until Thu 20:54 (in 90 days).
 T0 done 357.65
629 21:06:30
Big Mo's Patty · Olaya
SA · store 172f5fad · Geidea 3.8.2
 failing_integration
POST /integrations/8266/token/refresh
Declined, because refresh_pos_token ran on the same target 30 min ago; the cooldown is 30 min.
 T0 declined 677.58
628 21:05:30
Grind Roasters · Al Safa
SA · store c2fda6c1
 offline_printer
internal: KDS reroute (backup printer, store c2fda6c1)
2 ticket(s) printed on the backup printer at store c2fda6c1.
 T0 done 116.59
627 21:05:30
Laymoun Sweets · Al Nakheel
SA · store e3e0eef1
 pos_link_down
internal: POS relay re-send ×1 store=e3e0eef1 (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store e3e0eef1.
 T0 done 67.25
626 21:05:00
Protein Theory · Olaya
SA · store 4c2d76ad
 offline_printer
internal: KDS reroute (backup printer, store 4c2d76ad)
3 ticket(s) printed on the backup printer at store 4c2d76ad.
 T0 done 759.78
625 21:05:00
Big Mo's Patty · Olaya
SA · store 172f5fad
 pos_link_down
internal: POS relay re-send ×1 store=172f5fad (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store 172f5fad.
 T0 done 71.50
624 21:03:30
Bait Al Yaqoot · Al Shati
SA · store c1a3c7ca
 pos_link_down
internal: POS relay re-send ×1 store=c1a3c7ca (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store c1a3c7ca.
 T0 done 57.75
623 21:01:00
Protein Box · Al Sulimaniyah
SA · store 14a2629e
 overloaded_branch
PUT /stores/14a2629e/working-mode busyUntil=22:15
Store 14a2629e: 4 channel(s) busy until 22:15.
 T0 done 189.57
622 21:00:00
Laymoun Sweets · Al Nakheel
SA · store e3e0eef1
 pos_link_down
internal: POS relay re-send ×1 store=e3e0eef1 (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store e3e0eef1.
 T0 done 88.75
620 20:59:30
Big Mo's Patty · Olaya
SA · store 172f5fad
 overloaded_branch
PUT /stores/172f5fad/working-mode busyUntil=22:14
Store 172f5fad: 4 channel(s) busy until 22:14.
 T0 done 306.53
619 20:59:30
Laymoun Sweets · Al Nakheel
SA · store e3e0eef1 · Revel 2.43.1
 failing_integration
POST /integrations/8870/token/refresh
Declined, because refresh_pos_token ran on the same target 30 min ago; the cooldown is 30 min.
 T0 declined 1,081.90
618 20:59:00
Big Mo's Patty · Olaya
SA · store 172f5fad
 pos_link_down
internal: POS relay re-send ×1 store=172f5fad (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store 172f5fad.
 T0 done 127.25
616 20:57:00
Laymoun Sweets · Al Nakheel
SA · store e3e0eef1
 overloaded_branch
PUT /stores/e3e0eef1/working-mode busyUntil=22:12
Store e3e0eef1: 1 channel(s) busy until 22:12.
 T0 done 699.19
610 20:54:00
Laymoun Sweets · Al Nakheel
SA · store e3e0eef1
 pos_link_down
internal: POS relay re-send ×2 store=e3e0eef1 (batch, keyed by each uniqueorderid)
Re-sent 2 orders to the POS at store e3e0eef1.
 T0 done 48.75
609 20:53:30
Big Mo's Patty · Olaya
SA · store 172f5fad
 pos_link_down
internal: POS relay re-send ×1 store=172f5fad (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store 172f5fad.
 T0 done 80.00
605 20:52:30
Bait Al Yaqoot · Al Shati
SA · store c1a3c7ca · Foodics 5.1.4
 failing_integration
POST /integrations/14409/token/refresh
Declined, because refresh_pos_token ran on the same target 30 min ago; the cooldown is 30 min.
 T0 declined 357.65
602 20:50:00
Grind Roasters · Al Safa
SA · store c2fda6c1
 offline_printer
internal: KDS reroute (backup printer, store c2fda6c1)
No change: no failed tickets at store c2fda6c1 in the last 2 hours.
 T0 done 0.00
601 20:49:30
Protein Theory · Olaya
SA · store 4c2d76ad
 offline_printer
internal: KDS reroute (backup printer, store 4c2d76ad)
3 ticket(s) printed on the backup printer at store 4c2d76ad.
 T0 done 584.45
600 20:48:30
Laymoun Sweets · Al Nakheel
SA · store e3e0eef1
 pos_link_down
internal: POS relay re-send ×4 store=e3e0eef1 (batch, keyed by each uniqueorderid)
Re-sent 4 orders to the POS at store e3e0eef1.
 T0 done 293.25
599 20:46:00
Bait Al Yaqoot · Al Shati
SA · store c1a3c7ca
 pos_link_down
internal: POS relay re-send ×1 store=c1a3c7ca (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store c1a3c7ca.
 T0 done 100.00
596 20:43:00
Laymoun Sweets · Al Nakheel
SA · store e3e0eef1
 pos_link_down
internal: POS relay re-send ×1 store=e3e0eef1 (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store e3e0eef1.
 T0 done 122.75
595 20:42:30
Broast Al Barza · Al Salamah
SA · store f9eb8422
 menu_drift
POST /updateitemavailability store=f9eb8422 item=7200 available=false channel=6
Item 7200 hidden on 1 channel(s) at store f9eb8422.
 T0 done 57.62
593 20:41:30
Laymoun Sweets · Al Nakheel
SA · store e3e0eef1
 overloaded_branch
PUT /stores/e3e0eef1/working-mode busyUntil=21:56
Store e3e0eef1: 1 channel(s) busy until 21:56.
 T0 done 699.19
591 20:41:00
Big Mo's Patty · Olaya
SA · store 172f5fad
 pos_link_down
internal: POS relay re-send ×1 store=172f5fad (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store 172f5fad.
 T0 done 62.00
590 20:40:30
Bait Al Yaqoot · Al Shati
SA · store c1a3c7ca
 pos_link_down
internal: POS relay re-send ×1 store=c1a3c7ca (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store c1a3c7ca.
 T0 done 10.50
589 20:40:00
Royal Amritsar Thali House · Al Sahafa
SA · store b9e3dc22
 pos_link_down
internal: POS relay re-send ×1 store=b9e3dc22 (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store b9e3dc22.
 T0 done 34.75
588 20:39:30
Wing Fry · Al Malqa
SA · store c276cc7e
 overloaded_branch
PUT /stores/c276cc7e/working-mode busyUntil=21:54
Store c276cc7e: 4 channel(s) busy until 21:54.
 T0 done 68.33
581 20:36:30
Grills Al Wasl · Al Sahafa
SA · store f4207712
 menu_drift
POST /updateitemavailability store=f4207712 item=26164 available=false channel=3
Item 26164 hidden on 1 channel(s) at store f4207712.
 T0 done 62.71
580 20:36:30
Laymoun Sweets · Al Nakheel
SA · store e3e0eef1
 pos_link_down
internal: POS relay re-send ×1 store=e3e0eef1 (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store e3e0eef1.
 T0 done 39.75
579 20:36:30
Big Mo's Patty · Olaya
SA · store 172f5fad · Geidea 3.8.2
 failing_integration
POST /integrations/8266/token/refresh
Geidea token renewed until Thu 20:36 (in 90 days).
 T0 done 828.15
578 20:35:30
Big Mo's Patty · Olaya
SA · store 172f5fad
 pos_link_down
internal: POS relay re-send ×1 store=172f5fad (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store 172f5fad.
 T0 done 39.50
575 20:34:00
Protein Theory · Olaya
SA · store 4c2d76ad
 offline_printer
internal: KDS reroute (backup printer, store 4c2d76ad)
4 ticket(s) printed on the backup printer at store 4c2d76ad.
 T0 done 409.12
573 20:31:00
Laymoun Sweets · Al Nakheel
SA · store e3e0eef1
 pos_link_down
internal: POS relay re-send ×1 store=e3e0eef1 (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store e3e0eef1.
 T0 done 119.50
572 20:30:00
Big Mo's Patty · Olaya
SA · store 172f5fad
 pos_link_down
internal: POS relay re-send ×2 store=172f5fad (batch, keyed by each uniqueorderid)
Re-sent 2 orders to the POS at store 172f5fad.
 T0 done 104.50
571 20:29:30
Bait Al Yaqoot · Al Shati
SA · store c1a3c7ca
 pos_link_down
internal: POS relay re-send ×1 store=c1a3c7ca (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store c1a3c7ca.
 T0 done 71.25
570 20:29:30
Laymoun Sweets · Al Nakheel
SA · store e3e0eef1 · Revel 2.43.1
 failing_integration
POST /integrations/8870/token/refresh
Revel token renewed until Thu 20:28 (in 90 days).
 T0 done 961.69
568 20:26:00
Laymoun Sweets · Al Nakheel
SA · store e3e0eef1
 overloaded_branch
PUT /stores/e3e0eef1/working-mode busyUntil=21:34
Store e3e0eef1: 1 channel(s) busy until 21:34.
 T0 done 699.19
567 20:26:00
Royal Amritsar Thali House · Al Sahafa
SA · store b9e3dc22
 pos_link_down
internal: POS relay re-send ×1 store=b9e3dc22 (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store b9e3dc22.
 T0 done 24.75
566 20:25:30
Laymoun Sweets · Al Nakheel
SA · store e3e0eef1
 pos_link_down
internal: POS relay re-send ×3 store=e3e0eef1 (batch, keyed by each uniqueorderid)
Re-sent 3 orders to the POS at store e3e0eef1.
 T0 done 80.50
565 20:24:30
Big Mo's Patty · Olaya
SA · store 172f5fad
 pos_link_down
internal: POS relay re-send ×1 store=172f5fad (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store 172f5fad.
 T0 done 175.50
564 20:24:00
Bait Al Yaqoot · Al Shati
SA · store c1a3c7ca
 pos_link_down
internal: POS relay re-send ×1 store=c1a3c7ca (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store c1a3c7ca.
 T0 done 97.75
563 20:24:00
Wing Fry · Al Malqa
SA · store c276cc7e
 overloaded_branch
PUT /stores/c276cc7e/working-mode busyUntil=21:39
Store c276cc7e: 4 channel(s) busy until 21:39.
 T0 done 68.33
561 20:22:30
Bait Al Yaqoot · Al Shati
SA · store c1a3c7ca · Foodics 5.1.4
 failing_integration
POST /integrations/14409/token/refresh
Foodics token renewed until Tue 20:54 (in 60 days).
 T0 done 178.83
557 20:21:00
Big Mo's Patty · Olaya
SA · store 172f5fad · Geidea 3.8.2
 failing_integration
POST /integrations/8266/token/refresh
Declined, because refresh_pos_token ran on the same target 30 min ago; the cooldown is 30 min.
 T0 declined 602.29
555 20:20:00
Laymoun Sweets · Al Nakheel
SA · store e3e0eef1
 pos_link_down
internal: POS relay re-send ×1 store=e3e0eef1 (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store e3e0eef1.
 T0 done 78.50
554 20:19:00
Big Mo's Patty · Olaya
SA · store 172f5fad
 pos_link_down
internal: POS relay re-send ×1 store=172f5fad (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store 172f5fad.
 T0 done 22.75
553 20:18:30
Protein Theory · Olaya
SA · store 4c2d76ad
 offline_printer
internal: KDS reroute (backup printer, store 4c2d76ad)
3 ticket(s) printed on the backup printer at store 4c2d76ad.
 T0 done 175.33
552 20:17:00
Lucky Cluck Chicken Co. · Al Sulimaniyah
SA · store c7f517c4 · order 48841150 · Keeta
 courier_no_show
internal: outbox draft (aggregator support ticket + store FYI, store c7f517c4)
Logistics ticket to Keeta support and an FYI to Lucky Cluck Chicken Co. – Kitch One Al Sulimaniyah are in the outbox.
 T1 done 14.75
550 20:14:00
Laymoun Sweets · Al Nakheel
SA · store e3e0eef1 · Revel 2.43.1
 failing_integration
POST /integrations/8870/token/refresh
Declined, because refresh_pos_token ran on the same target 30 min ago; the cooldown is 30 min.
 T0 declined 661.17
549 20:13:30
Laymoun Sweets · Al Nakheel
SA · store e3e0eef1
 pos_link_down
internal: POS relay re-send ×2 store=e3e0eef1 (batch, keyed by each uniqueorderid)
Re-sent 2 orders to the POS at store e3e0eef1.
 T0 done 84.75
546 20:10:30
Bait Al Yaqoot · Al Shati
SA · store c1a3c7ca
 pos_link_down
internal: POS relay re-send ×1 store=c1a3c7ca (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store c1a3c7ca.
 T0 done 65.00
544 20:08:30
Wing Fry · Al Malqa
SA · store c276cc7e
 overloaded_branch
PUT /stores/c276cc7e/working-mode busyUntil=21:23
Store c276cc7e: 4 channel(s) busy until 21:23.
 T0 done 68.33
542 20:08:00
Laymoun Sweets · Al Nakheel
SA · store e3e0eef1
 pos_link_down
internal: POS relay re-send ×2 store=e3e0eef1 (batch, keyed by each uniqueorderid)
Re-sent 2 orders to the POS at store e3e0eef1.
 T0 done 126.00
539 20:05:30
Royal Amritsar Thali House · Al Sahafa
SA · store b9e3dc22
 pos_link_down
internal: POS relay re-send ×1 store=b9e3dc22 (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store b9e3dc22.
 T0 done 20.25
536 20:03:30
Big Mo's Patty · Olaya
SA · store 172f5fad
 pos_link_down
internal: POS relay re-send ×2 store=172f5fad (batch, keyed by each uniqueorderid)
Re-sent 2 orders to the POS at store 172f5fad.
 T0 done 207.75
535 20:03:00
Protein Theory · Olaya
SA · store 4c2d76ad
 offline_printer
internal: KDS reroute (backup printer, store 4c2d76ad)
No change: no failed tickets at store 4c2d76ad in the last 2 hours.
 T0 done 0.00
534 20:03:00
Bait Al Yaqoot · Al Shati
SA · store c1a3c7ca
 pos_link_down
internal: POS relay re-send ×1 store=c1a3c7ca (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store c1a3c7ca.
 T0 done 135.75
533 20:02:30
Laymoun Sweets · Al Nakheel
SA · store e3e0eef1
 pos_link_down
internal: POS relay re-send ×1 store=e3e0eef1 (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store e3e0eef1.
 T0 done 146.75
532 20:00:00
Royal Amritsar Thali House · Al Sahafa
SA · store b9e3dc22
 pos_link_down
internal: POS relay re-send ×1 store=b9e3dc22 (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store b9e3dc22.
 T0 done 52.75
528 19:58:00
Big Mo's Patty · Olaya
SA · store 172f5fad
 pos_link_down
internal: POS relay re-send ×1 store=172f5fad (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store 172f5fad.
 T0 done 251.00
527 19:57:00
Laymoun Sweets · Al Nakheel
SA · store e3e0eef1
 pos_link_down
internal: POS relay re-send ×1 store=e3e0eef1 (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store e3e0eef1.
 T0 done 16.75
526 19:55:00
Rajasthan Biryani House · Al Rawdah
SA · store 25a527b2
 overloaded_branch
PUT /stores/25a527b2/working-mode busyUntil=21:05
Store 25a527b2: 6 channel(s) busy until 21:05.
 T0 done 120.74
524 19:53:30
Molten Patty · Al Aqiq
SA · store e374575d
 overloaded_branch
PUT /stores/e374575d/working-mode busyUntil=21:08
Store e374575d: 4 channel(s) busy until 21:08.
 T0 done 125.39
522 19:52:30
Big Mo's Patty · Olaya
SA · store 172f5fad
 pos_link_down
internal: POS relay re-send ×2 store=172f5fad (batch, keyed by each uniqueorderid)
Re-sent 2 orders to the POS at store 172f5fad.
 T0 done 106.25
521 19:51:00
Big Mo's Patty · Olaya
SA · store 172f5fad · Geidea 3.8.2
 failing_integration
POST /integrations/8266/token/refresh
Geidea token renewed until Tue 20:36 (in 60 days).
 T0 done 225.86
519 19:49:30
Laymoun Sweets · Al Nakheel
SA · store e3e0eef1
 pos_link_down
internal: POS relay re-send ×3 store=e3e0eef1 (batch, keyed by each uniqueorderid)
Re-sent 3 orders to the POS at store e3e0eef1.
 T0 done 181.25
518 19:47:00
Big Mo's Patty · Olaya
SA · store 172f5fad
 pos_link_down
internal: POS relay re-send ×1 store=172f5fad (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store 172f5fad.
 T0 done 53.25
516 19:44:00
Laymoun Sweets · Al Nakheel
SA · store e3e0eef1
 pos_link_down
internal: POS relay re-send ×1 store=e3e0eef1 (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store e3e0eef1.
 T0 done 295.25
515 19:44:00
Laymoun Sweets · Al Nakheel
SA · store e3e0eef1 · Revel 2.43.1
 failing_integration
POST /integrations/8870/token/refresh
Revel token renewed until Tue 20:28 (in 60 days).
 T0 done 180.32
514 19:39:30
Rajasthan Biryani House · Al Rawdah
SA · store 25a527b2
 overloaded_branch
PUT /stores/25a527b2/working-mode busyUntil=20:54
Store 25a527b2: 6 channel(s) busy until 20:54.
 T0 done 120.74
513 19:39:00
Royal Amritsar Thali House · Al Sahafa
SA · store b9e3dc22
 pos_link_down
internal: POS relay re-send ×1 store=b9e3dc22 (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store b9e3dc22.
 T0 done 7.00
512 19:38:00
Molten Patty · Al Aqiq
SA · store e374575d
 overloaded_branch
PUT /stores/e374575d/working-mode busyUntil=20:53
Store e374575d: 4 channel(s) busy until 20:53.
 T0 done 125.39
510 19:36:30
Laymoun Sweets · Al Nakheel
SA · store e3e0eef1
 pos_link_down
internal: POS relay re-send ×1 store=e3e0eef1 (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store e3e0eef1.
 T0 done 33.00
508 19:33:30
Royal Amritsar Thali House · Al Sahafa
SA · store b9e3dc22
 pos_link_down
internal: POS relay re-send ×1 store=b9e3dc22 (batch, keyed by each uniqueorderid)
Re-sent 1 orders to the POS at store b9e3dc22.
 T0 done 19.25
507 19:33:30
Royal Amritsar Thali House · Al Sahafa
SA · store b9e3dc22
 pos_link_down
internal: outbox draft (escalation to Foodics)
Needs a person: open_partner_escalation with Foodics needs a person (policy: ask first). · on-call notified (draft)
 T2 decided 19.25
505 19:25:00
Bait Al Yaqoot · Al Shati
SA · store c1a3c7ca · Foodics 5.1.4
 pos_token_expiring
POST /integrations/14409/token/refresh
Foodics token renewed until Sun 20:54 (in 30 days).
 T0 done 167.88
503 19:22:30
Molten Patty · Al Aqiq
SA · store e374575d
 overloaded_branch
PUT /stores/e374575d/working-mode busyUntil=20:37
Store e374575d: 4 channel(s) busy until 20:37.
 T0 done 125.39
501 19:07:00
Big Mo's Patty · Olaya
SA · store 172f5fad · Geidea 3.8.2
 pos_token_expiring
POST /integrations/8266/token/refresh
Geidea token renewed until Sun 20:36 (in 30 days).
 T0 done 306.53
499 18:58:30
Laymoun Sweets · Al Nakheel
SA · store e3e0eef1 · Revel 2.43.1
 pos_token_expiring
POST /integrations/8870/token/refresh
Revel token renewed until Sun 20:28 (in 30 days).
 T0 done 699.19
498 18:57:00
Royal Amritsar Thali House · Al Sahafa
SA · store b9e3dc22 · Foodics 5.2.0
 pos_token_expiring
POST /integrations/1887/token/refresh
Foodics token renewed until Sun 20:26 (in 30 days).
 T0 done 127.82

Back office today

11 entries daily checks (overdue invoices, churn risk, acceptance risk): their own schedule and budget, never in the dinner feed
#ASTStore / subjectKindAction and what happenedTierStatus At stake, SAR
496 14:00:00
Rajasthan Biryani House · Al Salamah
SA · store 1084ca56
 acceptance_risk
internal: outbox draft (support ticket + flag, store 1084ca56)
Ticket draft and acceptance flag for Rajasthan Biryani House – Al Salamah 2.
 T1 done 145.26
491 12:00:00
Rajasthan Biryani House · Al Narjis
SA · store 96a5bb5d
 acceptance_risk
internal: outbox draft (support ticket + flag, store 96a5bb5d)
Ticket draft and acceptance flag for Rajasthan Biryani House – Al Narjis 2.
 T1 done 170.03
490 12:00:00
Sanabel Mezze House · Al Hamra
SA · store 57350c98
 acceptance_risk
internal: outbox draft (support ticket + flag, store 57350c98)
Ticket draft and acceptance flag for Sanabel Mezze House – Al Hamra.
 T1 done 349.64
485 07:00:00
Al Dana Grills · Al Yasmin
SA · store 9db0396a
 churn_risk
internal: flag (churn risk, merchant 696)
Al Dana Grills flagged for churn_risk.
 T1 done 5,430.40
483 07:00:00
Saucy Bros · Al Naeem
SA · store 1a2ed479
 churn_risk
internal: flag (churn risk, merchant 35)
Saucy Bros flagged for churn_risk.
 T1 done 3,960.14
482 07:00:00
Hustle Society · Al Sahafa
SA · store 5d3e2108
 churn_risk
internal: flag (churn risk, merchant 535)
Hustle Society flagged for churn_risk.
 T1 done 3,379.03
478 07:00:00
Broast Al Barza · Al Rawdah
SA · store c73fcc95
 churn_risk
internal: flag (churn risk, merchant 490)
Declined, because flag_churn_risk ran on the same target 1440 min ago; the cooldown is 1440 min.
 T1 declined 3,700.41
476 07:00:00
Rebel Patty · Al Narjis
SA · store 4c64ced6
 churn_risk
internal: flag (churn risk, merchant 593)
Rebel Patty flagged for churn_risk.
 T1 done 19,346.89
473 03:00:00
Crave Lab Express · Al Wurud
SA · store fdc8876f
 acceptance_risk
internal: outbox draft (support ticket + flag, store fdc8876f)
Ticket draft and acceptance flag for Crave Lab Express – Ghost Lane Al Wurud.
 T1 done 441.00
470 01:00:00
Dirty Diner · Al Naeem
SA · store 17a9d3ee
 acceptance_risk
internal: outbox draft (support ticket + flag, store 17a9d3ee)
Ticket draft and acceptance flag for Dirty Diner – Dark Spoon Al Naeem.
 T1 done 258.13
466 00:00:00
Kaak Al Yasmine · Al Rawdah
SA · store 84dce9b2
 acceptance_risk
internal: outbox draft (support ticket + flag, store 84dce9b2)
Ticket draft and acceptance flag for Kaak Al Yasmine – Al Rawdah.
 T1 done 500.54